The Pro Insurance RESPECTS YOUR PRIVACY
Protecting your privacy is very important to us. Customers like you have trusted us with their insurance needs since 2017, and we take our obligation to safeguard and secure your personal information very seriously. We want you to understand how we protect your privacy and when we collect and use your information.
TABLE OF CONTENTS
Information We Obtain From You
Information About Your Transactions
Information From Third Parties
Location Services
Access to and Correction of Personal Information
SUMMARY
This summary tells you the basics of our privacy commitment to you—how we collect and use your information, how we protect it, and who can see it. You should read the entire privacy policy below for full details.
We obtain personal information from you directly, from your transactions with us, and from third parties such as state motor vehicle departments.
We do not collect personally-identifying information from you when you visit our website or online services unless you affirmatively provide it to us.
We do not allow third parties to collect personally-identifying information from your computer or mobile device when you visit our website or use our online services.
We do not and will not sell your personal information.
Any third parties who perform services for us are required to safeguard any customer information and may only use it in performing those services.
We extensively secure and limit access to your information.
We protect information about potential, current, and former policyholders.
THE INFORMATION WE COLLECT: Non-public personally identifiable information (“Information”) is information that identifies you and is not available to the general public. The following sections tell you more about how and when we collect your Information.
INFORMATION WE OBTAIN FROM YOU: During the quoting, application, or claims handling processes, you may give us Information such as your:
Name
Address
Phone number
Email address
Car Make, Year, Model
Date of birth
Insurance history
If you provided us with your email address, The Pro Insurance may occasionally use it to notify you about new services, special offers, or to confirm transactions. If you prefer not to receive non-policy-related emails, you can unsubscribe by following the instructions at the bottom of any email from The Pro Insurance. Policyholders can manage their email preferences by logging into their account at TheProInsurance.com, clicking “Update Email Preferences,” and selecting their preferred communication level. If you haven’t enrolled online yet, you’ll need to register on TheProInsurance.com to adjust these settings.
We collect information about your transactions and interactions with us, including payment history, claims, coverage details, and vehicle changes. Additionally, we may obtain information from third parties, such as consumer reporting agencies, which provide motor vehicle reports, claim histories, and credit data where legally permitted. When you request a rate quote, we may access credit information in accordance with state law—though our representatives cannot view specific credit details, and our inquiry won’t appear to other companies or affect your credit score. If you purchase a policy with The Pro Insurance, we’ll verify your motor vehicle record and claims history, and we may review this information at renewal as allowed by law.
Location data is only used if you grant permission via The Pro Insurance app or browser. This helps us estimate your location for service purposes but isn’t used to identify you, and we do not track your location automatically.
Residents of Arizona, California, Connecticut, Georgia, Illinois, Maine, Minnesota, Montana, Nevada, New Jersey, North Carolina, Oregon, or Virginia may request access to or corrections of their personal information by contacting our customer service team. We’ll adjust any inaccuracies in our records or direct you to third parties (e.g., credit agencies) if they supplied the data. Residents of other states can also request reasonable verification of their information.
We disclose customer or former customer information only as required by law or to fulfill policy services, claims, or authorized transactions. This data is shared securely with agents, adjusters, repair businesses, and administrative partners, all bound by confidentiality agreements. We may also share information for joint marketing (where permitted), actuarial research (anonymized), or legal compliance—such as with other insurers after an accident, reinsurers, fraud prevention agencies, or government authorities.
With our reinsurers
With insurance-support organizations that detect and prevent fraud
Among The Pro Insurance companies listed below and other subsidiaries of The Pro Insurance Corporation to offer you additional products and services
With consumer reporting agencies as permitted by law
With medical professionals or institutions to verify coverage or conduct operations or services audits
With state insurance departments or other governmental or law enforcement authorities if required by law or to protect our legal interests or in cases of suspected fraud or illegal activities
If ordered by a subpoena, search warrant, or other court order
CONFIDENTIALITY AND SECURITY
We restrict access to your Information to employees who we have determined need it in order to provide products or services to you. We train our employees to safeguard customer information and require them to sign confidentiality and non-disclosure agreements. Additionally, we maintain strict physical, electronic, and procedural safeguards to protect your Information from unauthorized access by third parties.
ADDITIONAL INFORMATION FOR OUR INTERNET USERS
We continuously improve TheProInsurance.com to enhance user experience by analyzing how visitors interact with our website, including their preferences and any difficulties they encounter. To achieve this, we gather navigation data, such as browser types and popular pages, which may be used in aggregated or anonymized form to offer personalized content, products, or services. We utilize cookies—small files stored on your computer—to improve functionality, such as enabling the “remember me” feature for returning users. Disabling cookies may limit access to certain website features. Additionally, TheProInsurance.com may employ embedded objects to track referral sources and advertising effectiveness without collecting personally identifiable information. You can opt out of interest-based ad tracking via the Digital Advertising Alliance’s website. Please note that we provide links to third-party websites not owned by The Pro Insurance, and we recommend reviewing their privacy policies before sharing personal information, as we do not control their practices.
ADDITIONAL INFORMATION FOR USAGE-BASED INSURANCE PROGRAM USERS
Policyholders enrolled in our usage-based insurance program will receive specific details in their enrollment agreement.
CALIFORNIA RESIDENTS
Under the California Consumer Privacy Act (CCPA), California residents have the right to know what personal information we collect, use, or disclose; the right to request deletion of their data; and the right to non-discrimination for exercising these rights. We may limit responses as permitted by law. To submit a request, visit our designated link or call 877-832-0937. Verification requires providing limited personal identifiers and answering follow-up questions. Authorized agents may also submit requests on your behalf.
To designate an authorized agent, you must provide the natural person, or entity registered with the California Secretary of State, with written permission to submit such a request. You (or your agent) will still be required to verify your identity. However, if an authorized agent has been provided with power of attorney in accordance with the California Probate Code, then no additional written authorization is required. All agents must submit proof to The Pro Insurance that they have been authorized by any consumer(s) to act on their behalf.
NOTICE OF COLLECTION FOR CALIFORNIA RESIDENTS
In the 12-month period prior to the effective date of this Privacy Policy, we have collected the following categories of personal information:
Personal identifiers such as a real name, alias, postal address, unique personal identifier, email address, telephone number, insurance policy number, account name, social security number, signature, gender, driver’s license number, physical characteristics, consumer status, and other similar identifiers. We collect this category of information directly from consumers—either online, by phone, or in person. An antifraud service provider may confirm the information a consumer has provided to us and give us additional personal identifiers in response. We may also receive personal identifiers from marketing service providers.
Driving and claims history, including information about any prior accidents or insurance claims. We request this information directly from consumers, but also sometimes receive it from antifraud and risk-assessment service providers.
Vehicle information, such as a vehicle identification number (VIN), vehicle details, including any customizations, and vehicle photos. We collect this information directly from consumers, claimants, auto dealerships, body shops, and other service providers.
Financial identifiers, such as a bank account number, credit card number, debit card number, or other financial information. We generally collect this information directly from consumers. On occasion, we may receive this information indirectly while handling claims.
Medical information, such as details involving the injuries sustained in a car accident, the treatment for such injuries, as well as health insurance information. We receive this information either directly from consumers or their attorneys, or from medical-field third-parties, in accordance with state and federal law.
Commercial information about consumer transactions and experiences with us and others, such as payment history, claims, coverage and vehicle changes. We may receive this information directly from consumers or through their online activities, and sometimes from third-party vendors.
Internet or other electronic network-activity information, which may include commercial information, such as browsing history, online identifier(s), Internet Protocol address, search history, and information regarding a consumer’s interaction with an Internet Web site, application, or advertisement. We collect this information through a consumer’s use of our website or mobile application(s) and third-party partners such as analytics and marketing providers.
Geolocation data. When a consumer asks us to, we may collect geolocation data. For example, you may use our mobile application to find a nearby body shop. We collect this data through our application(s).
Audio, electronic, visual, or similar information, such as recorded statements, photos of damaged vehicles, videos of accident locations, and calls made to our customer service centers, which may be recorded. We receive this information directly from consumers or a claimant’s insurer, through police investigations (i.e. accident reports), and through fraud investigations.
Professional or employment-related information in the form of business contact information and education or employment history, which we only use as permitted by law. We generally collect this information directly from consumers. On occasion, this information is provided to us by third-parties.
Applicant and Employee information, in addition to information in the above categories, this information includes birth certificates (to validate dependents), passport numbers, access badge photos, background and screening data, and protected class characteristics. This information is used in accordance with state and federal laws and is shared with our human-resources service providers.
Inferences drawn from the information we collect when consumers visit our websites, use our mobile apps, or interact with us on our social media platforms, as well as information about consumer preferences and behavior that we collect on our websites and mobile apps.
We collect each of the above categories of information for a variety of purposes, including:
For our core business purposes, such as providing quotes for insurance, processing applications (either for insurance or for employment), establishing and servicing policies, claims handling, providing customer support, and furnishing other insurance services. For example, we use information to verify the driving history and information of our applicants; complete billing, payment and reimbursement obligations; and prevent fraud.
To assess and improve our product and service offerings, including the development of new products and services.
To perform data analysis (including market and consumer search and analytics and trend analysis).
To conduct marketing activities and communicate with you regarding products and services offered by The Pro Insurance and its partners.
To deliver website and mobile app content (including advertising) based on your interests and browsing history.
To enable you to interact with us through social media platforms.
To detect and prevent fraud and other prohibited or illegal activity.
To maintain and enhance the security of our systems, data, and workplace.
To hire qualified employees and maintain our workforce.
To comply with legal obligations and policies.
To bring and defend claims.
For other purposes as permitted by law or to which you consent.
The Effective Date of the revised Privacy Policy is March 15, 2024.
In the 12-month period prior to the effective date of this Privacy Policy, we have disclosed all of the above categories of personal information to service providers that assist us in providing insurance-related services, which include offering quotes, processing applications (both employment and insurance), and claims handling. If you are involved in an accident with another insured individual, we may have to share your information for the permitted purpose of handling that incident. We may also have to share your information with our reinsurers, excess insurers, insurance-support organizations that help us detect and prevent fraud, state insurance departments and other governmental and law enforcement authorities (where required by law or to protect our legal interests or in cases of suspected fraud or illegal activities), with consumer reporting agencies as permitted by law, and if ordered by subpoena, search warrant, or other court order. We may disclose personal information to service providers involved in our marketing, verification, data-processing, risk-assessment, security and antifraud efforts, and as required or permitted by federal or state law. For additional information regarding the categories of personal information we have disclosed and the categories of entities with which we have disclosed such information, please see “The Information We Disclose,” above. We have not sold consumers’ personal information in the 12-month period preceding the Effective Date of this Privacy Policy.
Please feel free to contact us with questions or concerns regarding our privacy policy and practices by emailing us at info@theproinsurance.com or calling us at 1-888-288-8119.
We may modify our privacy policy from time to time. The most recent version is always posted at TheProInsurance.com. When we make changes, we will revise the date at the bottom of this Privacy Policy.
This Privacy Policy applies to all of the following The Pro Insurance companies:
Government Employees Insurance Company
The Pro Insurance General Insurance Company
The Pro Insurance Indemnity Company
The Pro Insurance Casualty Company
The Pro Insurance Advantage Insurance Company
The Pro Insurance Choice Insurance Company
The Pro Insurance Secure Insurance Company
The Pro Insurance County Mutual Insurance Company
The Pro Insurance Insurance Agency, Inc.